Video Relay Review

1 of 1 people found the following review helpful

Monday, 05 April 2010

Written by Doug


Overall rating		1.7
Overall, I was satisfied with the service.		1.0
I would use this provider again.		2.0
I would recommend this provider to my friends and family.		2.0

Rude and unprofessional interpreter, seems to have a bad morning and the interpreter seems to allow it to affect their professionalism. Spoke with one of manager and he was very pushy and spoke very negatively about other VRS providers, and trying to give me reasons to use ZVRS instead of other providers in negative ways.

I am willing to give VRS service another chance because I know one interpreter is not accurate representation of the service in whole, but I am not happy with managements of Z!VRS

Call Details

Time of Day: Noon to 5 PM
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: No
My conversation was not changed from what was said: Changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask

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1 of 3 people found the following review helpful

Saturday, 02 January 2010

Written by Pe Sod


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

Excellent ZVRS service. They know how to run VRS business.

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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1 of 2 people found the following review helpful

Monday, 14 December 2009

Written by Jillian


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

This VI was great! She was very good at giving clear signs and lipreading was EASY!!! She was very professional and friendly

Call Details

Interpreter Number: 7511
Time of Day: Noon to 5 PM
My call was answered in: Less than 30 seconds
Type of Call: Voice Carry Over

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask

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2 of 3 people found the following review helpful

Saturday, 18 July 2009

Written by Mary


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

best service so far, interpreter answered my call quickly every time. Z340 and Zpc100 is one of best product that i've used so far.

Call Details

Time of Day: 8 AM to Noon
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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4 of 5 people found the following review helpful

Friday, 05 September 2008

Written by Doug


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

This VI was perfect! Great expressions and so smooooth and clear!! I am very satisfied with the service!

Call Details

Interpreter Number: 7511
Time of Day: Noon to 5 PM
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask

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4 of 5 people found the following review helpful

Friday, 05 September 2008

Written by Jason


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

CSDVRS is the best service that I've used in the last 7 years. I'm constantly impressed with the skill of their interpreters and knowing that CSDVRS has only certified interpreters. I will always use them and can't wait for their new VP's to become available!! I reserved mine, have you?

Call Details

Interpreter Number: Any
Time of Day: 8 AM to Noon
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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4 of 5 people found the following review helpful

Friday, 05 September 2008

Written by Jason


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

CSDVRS is the best service that I've used in the last 7 years. I'm constantly impressed with the skill of their interpreters and knowing that CSDVRS has only certified interpreters. I will always use them and can't wait for their new VP's to become available!! I reserved mine, have you?

Call Details

Interpreter Number: All
Time of Day: 8 AM to Noon
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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6 of 7 people found the following review helpful

Monday, 14 January 2008

Written by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it - View all my reviews - #1 Reviewer


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

I am very happy with the CSDVRS, very fast and the interterter did great,, very good effords thanks

Call Details

Interpreter Number: any
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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5 of 6 people found the following review helpful

Monday, 07 January 2008

Written by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it - View all my reviews - Top 10 Reviewer


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

I have no problem with interpreters. Just that I no need to see too many vrs competition around here.

Call Details

Interpreter Number: any
Time of Day: Noon to 5 PM
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask

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5 of 6 people found the following review helpful

Sunday, 06 January 2008

Written by Bob


Overall rating		5.0
Overall, I was satisfied with the service.		5.0
I would use this provider again.		5.0
I would recommend this provider to my friends and family.		5.0

The Interpreter did do an outstanding job!!! I defintely use CSDVRS once again and again. It goes very well.

Call Details

Interpreter Number: 7029
Time of Day: 5 PM to 10 PM
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS

Interpreting Services

The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Yes

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Video Relay Review

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