Video Relay Review

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Viable 
User rating
4.0
out of 5
3 User reviews
5320 Marinelli Roa
Rockville
MD
20852
Video: office.viable.net
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
TTY: 240-205-4571
http://www.viable.net
President: John Yeh
Type of Company: Private For Profit
Company Overview: President John Yeh founded Viable, Inc. with a small group of young, energetic deaf individuals in the summer of 2005. Viable is a spin off of Viable Technologies, a provider of remote real-time transcription service for deaf and hard of hearing students in classrooms. Viable moved into its Rockville headquarter in May of 2006, and continues to be a successful provider of quality products and services.
Founded: 2005


User reviews

Average user rating from: 3 user(s)

Overall rating
4.0
Overall, I was satisfied with the service.
4.3
I would use this provider again.
4.0
I would recommend this provider to my friends and family.
3.7
 

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2 of 3 people found the following review helpful

Tuesday, 29 September 2009

Written by Mary Clennon

Overall rating
2.0
Overall, I was satisfied with the service.
3.0
I would use this provider again.
2.0
I would recommend this provider to my friends and family.
1.0
It was an ok service - much slower than Sorenson VRS
Call Details
Interpreter Number: 11553
Time of Day: 8 AM to Noon
My call was answered in: More than 5 minutes
Type of Call: Voice Carry Over
Interpreting Services
The VI met my communication needs: No
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: No
A best effort was made to accommodate my request for a male/female VI: Did not ask
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4 of 7 people found the following review helpful

Sunday, 30 September 2007

Written by Christopher Monell

Overall rating
5.0
Overall, I was satisfied with the service.
5.0
I would use this provider again.
5.0
I would recommend this provider to my friends and family.
5.0
The ViableVRS interpreter had very good receptive skills and I did not have to repeat myself unlike other interpreters. This is not my first time calling ViableVRS and each time I have gotten good service.

I also like that the interpreter has the ability to type text to me during my call, so I did not have to use a paper and notepad.
Call Details
Interpreter Number: 613
Time of Day: Noon to 5 PM
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS
Interpreting Services
The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask
Was this review helpful to you? yes     no

4 of 8 people found the following review helpful

Friday, 17 August 2007

Written by David Lee

Overall rating
5.0
Overall, I was satisfied with the service.
5.0
I would use this provider again.
5.0
I would recommend this provider to my friends and family.
5.0
Found her to be very professional and capable. It was a good experience.
Call Details
Interpreter Number: 608
Time of Day: 8 AM to Noon
My call was answered in: Less than 30 seconds
Type of Call: Regular VRS
Interpreting Services
The VI met my communication needs: Yes
My call was kept confidential: Yes
The VI was neutral and impartial: Yes
My conversation was not changed from what was said: Not changed
The VI was able to interpret from ASL to English effectively: Yes
The VI was able to interpret from English to ASL effectively: Yes
A best effort was made to accommodate my request for a male/female VI: Did not ask
Was this review helpful to you? yes     no


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