| Sorenson |
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4393 South Riverboat Road, Suite 300 Salt Lake City UT 84123 Video: 801-287-9403 (VRS Support Only) TTY: 866-877-9826 (VRS Support Only) Fax: 801-287-9401 http://www.sorensonvrs.com President: Pat Nola President's Bio: Pat Nola is the President and Chief Executive Officer (CEO) of Sorenson Communications, Inc. He is responsible for the strategic direction of the company, and for managing all departments including sales and marketing, development, and VRS Interpreting.. Previously, Mr. Nola held the position of Chief Operating Officer (COO) and was instrumental in guiding the exponential growth of the Sorenson Video Relay Service (VRS) from its beginnings in 2003. Mr. Nola also served as the Vice President of Sales and Marketing where he successfully built key OEM partnerships and launched the first consumer-based videophone into the marketplace. Prior to joining Sorenson Communications, Inc., Mr. Nola held various management and sales positions at General Electric within the Medical Systems Division. He then joined Evans & Sutherland as a marketing executive and rapidly grew sales for the Industrial Design Software group and then the 3D Personal Graphics group. Mr. Nola also led Engineering Animation Inc.'s marketing and business development efforts for visual collaboration, providing the company with strong revenue growth and making EAI the recognized industry leading engineering visualization solution, which resulted in a successful acquisition by Unigraphics (a former General Motors subsidiary). Mr. Nola holds a B.S. in Aerospace Engineering from the University of Colorado and an M.B.A. from Pepperdine University. Community Liason: Ronald C. Burdett Community Liason's Bio: Ronald C. Burdett is Vice President of Community Relations at Sorenson Communications. Mr. Burdett's responsibilities include building and maintaining positive relationships with key organizations within the deaf community as well as working extensively with the Federal Communications Commission (FCC) and other government agencies to ensure that Video Relay Services (VRS) are mandated to benefit the deaf community. Additionally, Mr. Burdett is also responsible for establishing relationships with deaf communities and governments outside the United States to further improve communication services for the deaf worldwide. Prior to joining Sorenson Communications, Mr. Burdett worked in various educational positions including Professor and Dean of Deaf Studies and Special Services at Ohlone College in Fremont, California. Also, Mr. Burdett served as president of the California Association Post-Education of the Disabled which oversaw 107 community colleges, 8 California State Universities, and 3 Universities of California. Recently, Mr. Burdett worked with the Southern Utah Deaf & Hard-of-Hearing program under the Division of Services to the Deaf & Hard-of-Hearing. Mr. Burdett holds a Bachelors degree in Computer Studies and Accounting from Gallaudet University in addition to a Masters degree in Special Education and Rehabilitation from California State University, Northridge. Type of Company:
Private For Profit
Company Overview: "Sorenson Communications (www.sorenson.com) is a pioneer of industry-leading communication services for the deaf and hard-of-hearing community. The company's offerings include Sorenson Video Relay Service® (VRS), the line of high-quality videophones (VP), and Sorenson IP Relay Service(TM) (siprelay). Sorenson VRS (www.sorensonvrs.com) enables deaf and hard-of-hearing callers to conduct video relay conversations with hearing friends, business colleagues, and family members through a qualified American Sign Language interpreter. The company's Sorenson VP-100(TM) is the first consumer-based broadband videophone appliance specifically designed for deaf and hard-of-hearing individuals. Sorenson IP Relay Service (www.siprelay.com) allows users to place text-based relay calls from a PC or mobile device to any standard telephone user." Founded: 2000 
User reviews
Average user rating from: 12 user(s)
Add new review 0 of 0 people found the following review helpful
Wednesday, 11 August 2010 Written by Steve Jeffers
Call Details Time of Day:
Noon to 5 PM
My call was answered in: Less than 2 minutes Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: No My conversation was not changed from what was said: Changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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3 of 3 people found the following review helpful
Monday, 10 May 2010 Written by Edward Ingham
Call Details Time of Day:
8 AM to Noon
My call was answered in: Less than 1 minute Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes
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4 of 4 people found the following review helpful
Monday, 05 April 2010 Written by Doug
Call Details My call was answered in:
Less than 30 seconds
Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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4 of 5 people found the following review helpful
Monday, 04 January 2010 Written by Debby
Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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6 of 7 people found the following review helpful
Tuesday, 17 November 2009 Written by April
Call Details Interpreter Number: 5946Time of Day: Noon to 5 PM My call was answered in: Less than 30 seconds Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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6 of 6 people found the following review helpful
Friday, 13 November 2009 Written by Deidre Martin
Call Details My call was answered in:
Less than 30 seconds
Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Yes
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7 of 10 people found the following review helpful
Tuesday, 21 July 2009 Written by Robert
Call Details Time of Day:
5 PM to 10 PM
My call was answered in: Less than 30 seconds Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Yes
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6 of 8 people found the following review helpful
Monday, 30 March 2009 Written by Rick
Call Details Time of Day:
8 AM to Noon
My call was answered in: Less than 30 seconds Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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11 of 12 people found the following review helpful
Monday, 17 September 2007 Written by Drew
- easy number from contact list once SVRS got our number and the call ready to make - my family like Sorenson than other provider that I use it - not worry about lost contact list and it can transfer to another device once it broke or damage. Call Details Interpreter Number: not pay attentionTime of Day: Noon to 5 PM My call was answered in: Less than 30 seconds Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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10 of 12 people found the following review helpful
Friday, 14 September 2007 Written by Kent Munro
Sorenson, until SnapVRS partnered with Worldgate, was the only VRS vendor to offer unique and well-designed VRS videophones. Unfortunately, Sorenson has chosen not to make public their LDAP to allow Deaf consumers using non-Sorenson videophones to make calls via a phone number (as opposed to DNS or IP addresses). I cannot fault them for this business decision. The VP-200 is probably the best videophone in the VRS market today. SnapVRS's Ojo is a close 2nd simply because it wasn't originally designed for the VRS market in the first place, but includes a couple of features that Sorenson inexplicably left out, like video sign mail messaging and STUN server capabilities. Regarding Sorenson's interpreter quality, my wife and I find that perhaps two-thirds of the time, we get an adequately skilled interpreter. The other one-third of the time, we feel like we got a beginner interpreter. I consider Sorenson's interpreter quality to be the most inconsistent of the major VRS vendors. In addition, we often find that we have to wait for a Sorenson interpreter for more than 30 seconds, and sometimes longer than 2 minutes. I give a lot of credit to Sorenson for coming out with videophones geared to the Deaf community, which is something no one else can claim. However, Sorenson technical support has been spotty. I had router problems with the VP-200 for a while and it took a few weeks before an installer came to put in the SR-200 router. He worked hard for about 1.5 hours and could not get the SR-200 router to work at all, so I ended up having to use a very old router I had kept in my basement. It appears those VP-200's are sensitive and susceptible to finiky problems. But, when they work well, they work VERY well functionally. Call Details Interpreter Number: Not availableTime of Day: 5 PM to 10 PM My call was answered in: Less than 1 minute Type of Call: Voice Carry Over Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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