| Snap!VRS |
|
P.O. Box 1626 Pearl River NY 10965 Video: 711-SNAP (7627) / ask.snapvrs.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Fax: 845-652-7109 AIM Screenname: AskSnap MSN Messenger: AskSnap Other IM: AskSnap - GoogleTalk http://www.snapvrs.com Type of Company:
Private For Profit
Company Overview: Snap!VRS is a video relay service that enables people who are Deaf,Hard-of-Hearing, or Speech Impaired to improve the connection with people in their personal and business life when they use the Ojo video phone to conduct true-to-life video relay calls through qualified sign language interpreters over a high-speed Internet connection. Using Ojo, customers dial "711" and communicate with the interpreter using sign language while the interpreter simultaneously relays the comments in spoken English to the standard telephone user.Snap!VRS is a free service and eligible customers receive the following:Free Ojo personal video phoneFree unlimited 24x7 VRS calls in the U.S.Free unlimited direct Ojo-to-Ojo video calls worldwide Founded: 2005 
User reviews
Average user rating from: 9 user(s)
Add new review 0 of 0 people found the following review helpful
Friday, 23 July 2010 Written by Pete
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3 of 3 people found the following review helpful
Monday, 05 April 2010 Written by Doug
Call Details Time of Day:
5 PM to 10 PM
Type of Call: Regular VRS Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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5 of 5 people found the following review helpful
Sunday, 03 January 2010 Written by Richard T. Denny
Call Details Interpreter Number: anyInterpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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6 of 6 people found the following review helpful
Monday, 31 August 2009 Written by Paul E
Call Details Time of Day:
8 AM to Noon
My call was answered in: Less than 30 seconds Type of Call: Voice Carry Over Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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4 of 5 people found the following review helpful
Monday, 03 August 2009 Written by David
Interpreting Services The VI met my communication needs:
Yes
The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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7 of 10 people found the following review helpful
Tuesday, 16 June 2009 Written by Marianna
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8 of 11 people found the following review helpful
Wednesday, 13 May 2009 Written by Chris
Interpreting Services The VI met my communication needs:
No
My call was kept confidential: No The VI was neutral and impartial: No My conversation was not changed from what was said: Not changed A best effort was made to accommodate my request for a male/female VI: No
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5 of 6 people found the following review helpful
Tuesday, 17 March 2009 Written by Daniel
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17 of 18 people found the following review helpful
Friday, 14 September 2007 Written by Kent Munro
1. Ojo is an attractive videophone with a small footprint and an integrated high quality video screen. 2. Audio for VCO purposes is integrated into Ojo...no need to give VI a voice ph number for a callback. 3. All interpreters have been found to be highly skilled. Cannot comment on voice reversing skills due to VCO usage. 4. Ojo is easy to self-install and includes STUN server capabilities that allow transversal of most residential gateways. 5. Integrated video sign mail is a fantastic feature. 6. Ojo works with virtually any other H.323-based videophone. Ojo-to-ojo calls can be made using a phone number as opposed to a DNS or IP address. 7. SnapVRS wait time for interpreters have all been under 30 seconds. This shows they are adequately staffing to meet increasing demand. 8. Very importantly, SnapVRS is giving Sorenson some sorely needed competition thanks to the unique Ojo. Sorenson's VP-200, which I also have, is a very good videophone, and was designed from the "ground up" for Deaf VRS users. We all know how badly innovation and R&D is needed in the VRS market. We can sadly thank the FCC for not allowing vendors to be reimbursed for R&D costs, so there's no incentive for most of the vendors to make the capital investments. I'm thankful to SnapVRS for being creative and taking the risks to set themselves apart in the increasingly crowded VRS market. 9. The VP-200 and the Ojo can both cohabitate on the same network, which is untrue for more than one VP-100/200's/Dlink 1000's. This means my wife and I can make simultaneous VRS calls. 10. Ojo software is relatively intuitive and easy to use. Cons: 1. As VCO users, my wife and I have found frequently that there are audio issues with the PVP-900 videophone. Interpreters sometimes complain of "echo" and "feedback." Last night, one SnapVRS interpreter suggested we ask Snap to exchange the 900 for the 1000 model to better suit our VCO needs. I contacted Snap this morning and they stated they are working on procedures to address this type of issue and will get back to me later. 2. Unlike the VP-200, the Ojo does not have an RJ-11 jack to support light signalling devices, so it requires a Deaf consumer to use an audio-based signaller. These normally cost around $30-$60 each, depending on the system one uses in their household. 3. Unlike the VP-200, Ojo software does not allow a consumer to key in a desired phone number for the VI to dial. Not a dealbreaker by any means for me, but I do appreciate the convenience of such a feature in the Sorenson videophone. 4. Ojo video screen's angle-of-view is very small, perhaps 35-40 degrees. One has to almost look directly straight at the screen to see the interpreter clearly. It can be somewhat difficult for other persons watching the interpreter to clearly see the screen. 5. Ojo video screen size is just large enough to be able to properly see and understand an interpreter's signs. However, for P2P calls, it does not really support multiple persons on either side to properly participate. I hope as a Deaf consumer that SnapVRS will work with its Ojo supplier to improve the already well-regarded Ojo and incorporate more Deaf-friendly software and hardware functionality. If it does so, SnapVRS will truly give Sorenson a run for its money. Call Details Interpreter Number: Not capturedTime of Day: 5 PM to 10 PM My call was answered in: Less than 30 seconds Type of Call: Voice Carry Over Interpreting Services The VI met my communication needs:
Yes
My call was kept confidential: Yes The VI was neutral and impartial: Yes My conversation was not changed from what was said: Not changed The VI was able to interpret from ASL to English effectively: Yes The VI was able to interpret from English to ASL effectively: Yes A best effort was made to accommodate my request for a male/female VI: Did not ask
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